Last updated: June 2026
These Terms apply to all services provided by Renée van Zandvoort, Individual Entrepreneur registered in Georgia (Business ID: 305833694, Bakhtrioni Street 22, 0194 Tbilisi, Georgia) — referred to as “Dutch and You”, “I”, “me”, or “we”. They cover both tutoring services and digital products (such as workbooks, worksheets, and other downloadable learning material) sold via this website or via Payhip.
By booking a lesson or purchasing a digital product, you (“the Student” or “the Customer”) explicitly accept these Terms in full. These Terms take priority over any other communications or previous versions.
A. Tutoring Services
1. Services
Renée van Zandvoort provides online Dutch language tutoring delivered via Google Meet. Lessons are considered delivered at the scheduled session time.
2. Payment
An invoice with payment details will be sent to your email after booking. Bookings without payment confirmation within 24 hours may be cancelled.
For faster and lower-cost payments, students are encouraged to use Wise or Revolut. Bank transfers are also accepted, but may incur higher fees.
3. 14-Day Right of Withdrawal
In accordance with Georgian consumer protection law, students may withdraw from a lesson package within 14 calendar days, provided no lessons have been delivered. If lessons begin within the 14-day period, the value of completed lessons will be deducted from any refund.
4. Cancellation & Rescheduling
Students may reschedule or cancel lessons with at least 24 hours’ notice.
Lessons cancelled with less than 24 hours’ notice or missed without attendance are non-refundable.
If the tutor cancels a lesson, it will be rescheduled at no additional cost.
5. Validity of Lesson Packages
Lesson packages are valid for:
- Up to 10 lessons: 12 months
Unused lessons after the validity period expire and are non-refundable.
6. No Guarantee of Results
Learning outcomes depend on the student’s individual effort and participation. No specific results or exam outcomes are guaranteed.
B. Digital Products
This section applies to all downloadable digital products purchased through this website or through Payhip, including (but not limited to) workbooks, worksheets, PDF guides, and — in future — audio material.
7. Nature of Digital Products
Digital products are non-physical, downloadable files supplied electronically. No physical item will be shipped to you.
8. Instant Delivery
Digital products are delivered automatically and instantly upon successful payment, via Payhip’s checkout and delivery system. You will receive a download link by email immediately after your payment is confirmed, and the same link is also shown directly on the confirmation screen after checkout. No further action is required from me to deliver your product.
9. Right of Withdrawal — Digital Products
Under EU consumer law and equivalent Georgian consumer protection principles, you normally have a 14-day right of withdrawal on online purchases. However, this right does not apply once you have started downloading or accessing a digital product, provided that:
- you were informed of this before completing your purchase, and
- You expressly agreed to immediate delivery and consented to losing your right of withdrawal once the download begins.
This consent is collected automatically at checkout via Payhip. In practice, this means that once you have downloaded a digital product, the purchase is final and non-refundable, except in the case of a faulty or corrupted file (see Section 10).
10. Faulty Files
If you believe a file is corrupted, incomplete, or technically defective (for example: the file won’t open, is missing pages, or doesn’t match the product description), contact me at info@dutchandyou.com within 14 days of purchase, including a screenshot or description of the issue. I will investigate and, if a genuine technical fault is confirmed, fix and resend the file or issue a refund. This does not apply to dissatisfaction with the content, level, or style of the material itself. Please review the product description and preview (if available) carefully before purchasing.
11. Personal Use License
Unless stated otherwise on the product page, digital products are licensed for personal, non-commercial use only. This means you may:
- Use the material yourself, or print it for your own personal study.
- If you are a teacher, use it in your own classroom or with your own private students.
You may not:
- Resell, redistribute, or share the file (or copies of it) with others outside your household or your own classroom.
- Upload the material to public file-sharing sites, shared drives, or other platforms where it could be accessed or downloaded by people who have not purchased it.
- Claim authorship of the material or use it to create competing products.
12. Pricing and Currency
Digital products are listed in EUR (€). Where applicable, VAT is calculated and added at checkout based on the rules described in Section C below.
C. VAT, Taxes & Compliance
13. EU and UK VAT on Digital Products
For customers located in the EU or UK, Payhip calculates, collects, and remits VAT on digital product sales on my behalf, in accordance with EU and UK digital VAT rules for cross-border electronic services. The applicable VAT rate is based on your country of residence at the time of purchase, and is shown at checkout before you pay. You do not need to take any separate action regarding EU/UK VAT — this is handled as part of the Payhip checkout process. For the most current details on how this works, you can refer to Payhip’s own VAT policy.
14. Georgian Tax Status
Renée van Zandvoort (a.k.a. Dutch and You) is a Georgian Individual Entrepreneur. Under the current Georgian tax law, VAT registration in Georgia is only required once annual turnover exceeds GEL 100,000 in any consecutive 12-month period. Below this threshold, no Georgian VAT is added to invoices. Income from both tutoring and digital product sales is declared and taxed in accordance with Georgian Small Business Status regulations.
15. Customers Outside the EU/UK
For customers outside the EU and UK, no VAT is added unless required by local law and supported by Payhip’s checkout system.
D. General
16. No Guarantee of Results
Learning outcomes — whether from lessons or from self-study using digital products — depend on individual effort, consistency, and prior experience. No specific results, exam outcomes, or proficiency level within a given timeframe are guaranteed.
17. Limitation of Liability
To the extent permitted by Georgian law, liability for tutoring services is limited to the amount paid for the specific lesson or package. Liability for digital products is limited to the purchase price of the product in question.
18. Governing Law
These Terms are governed by the laws of Georgia. For consumers based in the EU, nothing in these Terms affects any mandatory consumer protections you are entitled to under the law of your country of residence.
19. Changes to These Terms
I may update these Terms from time to time, for example, to reflect new products or changes in the law. The version published on this page at the time of your purchase applies to that purchase.
For questions, contact: info@dutchandyou.com.
