Help and FAQ’s

Trial Lesson

Trial Lesson

Every new student can book 1 free trial lesson using the code: FREETRIAL. A trial lesson takes 25 minutes. During this time, we will discuss your learning needs; I will demonstrate the materials and we will talk about a plan of approach.

How do I schedule a Free Trial Lesson?

On my website you’ll find the button: Book your Trial Lesson. This will take you to my booking page. Fill in the code: FREETRIAL and schedule your FREE trial lesson.

What do I need to do after I schedule a trial lesson?

You will receive a confirmation email with an access link to Zoom. Click on this link a couple of minutes before the lesson starts. Make sure you have Zoom downloaded on your computer, tablet or phone.

Can I cancel/reschedule my trial?

It’s possible to cancel or reschedule your trial lesson up to 24 hours before the lesson starts. Within this time, it’s not possible anymore to cancel or reschedule. You can book a new trial lesson for € 10, -.

Are your lessons suitable for children?

My lessons are suitable for teenagers (+12 years old) and adults.

Lessons

How long is a lesson?

Each full lesson is 50 minutes.

Do you offer 25-minute or group lessons?

At this moment I do not offer 25-minute or group lessons.

What video calling software is used for the lessons?

Zoom is my default software, but it is also possible to use Skype if you prefer this over Zoom. You can download Zoom here and Skype here.

Do I have to buy any lesson materials?

No, I will share my materials with you for free.

It’s possible to purchase a 6 month or a one-year license for the online method LINK. This method is for level A0-A2.

Are you more advanced? No problem. There is also a 6 month and one-year licence for LINK+ available. This method is for level A2-B1.

BUY AND BOOK LESSONS

How do I Buy a Lesson (Package)?

Option 1

You can buy your lesson(s) directly on the homepage of my website. When you click on the button: Buy your Package under ‘Lesson Packages‘, it will redirect you to my payment page. After you finish payment, you’ll receive an email including your package code and a link to my scheduling site. 

Option 2

You can also download the Client Scheduling App. Scan the QR code below.

When you click on Dutch and You, you will see the different packages I offer. After you purchase the package of your choice, you will get access to my calendar to schedule your appointment(s).

How do I Schedule my Lesson(s)?

Option 1

You can schedule your lesson(s) on my Homepage or on the Lessons page. Click on the link: Schedule Appointment, and it will redirect you to my personal calendar run by Squarespace Scheduling. If you already purchased lessons, you have to use your package code when booking your appointments.

Option 2

You can download the Client Scheduling App (Squarespace Scheduling). Scan the QR code below.

Mobile Client App - Dutch and You

How do I enter the classroom for my lesson?

To enter the classroom, you will find a unique link to Zoom in your appointment details. You can find this link in your scheduled appointment

Can I reserve a specific time/day?

You can plan your appointments 6 months in advance. Depending on the size of your lesson package, you can plan all your appointments at once.

Where can I find my Appointments?

If you’ve used the ‘add to calendar’ option after booking, you can find your lessons in your Google/Outlook/iCal calendar, or you can see/manage your appointments in the Client Scheduling App. You’ll find the QR code under ‘How do I schedule my lessons?

Can I Cancel/Reschedule a lesson?

Yes, up to 24 hours before the lesson starts, you can cancel/reschedule your lesson for free. It is not possible to cancel/reschedule your lessons within 24 hours before a lesson. 

How do I Cancel/Reschedule a lesson?

You have a few options:

Option 1

Go to the Confirmation email you received after booking your lesson(s). Click on the View, Reschedule or Cancel button in the email. This will take you to the Rescheduling/Cancellation page.

Option 2

If you use the ‘add to calendar’ option after booking, you can go to the lesson in your Google/Outlook/iCal calendar. Click on it and open the link in your browser to access the Rescheduling/Cancellation page.

Option 3

Option 3: Reschedule/cancel your appointments in the Client Scheduling App.

Why can’t I cancel/reschedule within 24 hours?

Of course, I’m understanding of everyone’s personal situation, but I wouldn’t be able to find a new student within this time. If you still have to cancel, you will lose your lesson credit for this lesson.

PRICING, PAYMENT AND REFUNDS

How much do lessons cost?

1 Lesson → € 26,50 

5 Lessons → € 130, –

10 Lessons → € 255, – 

20 Lessons → € 490, – 

40 Lessons → € 940, – 

Which payment methods do you accept?

I accept the following debit/credit cards:

Visa, Mastercard, American Express, Discover, Diners Club, JCB and Union Pay. I also offer iDEAL payments on request. You will receive a separate payment link for this.

My payment system is completely secure and run through Stripe. 

If you don’t have a credit card, I can also send you a customized payment link for other payment methods like iDEAL, Alipay, WePay and more.

Can I pay in my own currency?

At this moment, it is only possible to pay in euros. Your bank might charge a small fee or apply a slightly different exchange rate for international payments.

Is there a time limit on Lesson Packages?

You will get 12 months to use your lesson credits.

What is your Refund Policy?

You can get a refund on your remaining balance if you contact me within 30 days after purchase. Please note that the payment processing fees will not be returned by my payment provider, Stripe, due to costs incurred.

This fee is 1,4% + € 0,25 for cards from the European Economic Space (+1,1% for British cards), and 2,9% + € 0,25 for international cards.

Contact Me

Do you have any further questions? You can contact me directly by sending an email to: dutchandyou22@gmail.com or send a message through my Instagram or Facebookpage.

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Instagram: dutchandyou22.