1. Booking and Confirmation Upon successful payment via our website, the customer will receive an automated email confirmation from Amelia. This email contains the date, time, and the unique Google Meet link for the scheduled session. Customers can also access their booked sessions and package details through the My Account” page on the website.
2. Method of Delivery All educational services are delivered live via high-definition video conferencing. Our primary platform is Google Meet. It is the student’s responsibility to ensure they have a stable internet connection.
3. Immediate Onboarding” Access Immediately after payment, students can create their own account on my website. Here, they can view their upcoming schedule, and manage their bookings.
4. Proof of Service (Attendance) For security and compliance, we maintain “Logs of Attendance” for every session. A session is considered “Delivered” once the tutor and student have entered the virtual classroom. If a student fails to attend a scheduled session without 24-hour notice, the session is marked as “Delivered – No Show” and is non-refundable.
5. Technical Support If a technical issue on our end prevents a lesson from taking place, the session will be rescheduled at no extra cost to the student, or a full credit for that session will be issued.